RMA service

Dear Partner,

To optimize our service all customer return?s will be handled from our warehouse in Venlo (Netherland).

Please see procedure below:

1. Your Microtronica Account Manager will issue the RMA number on receipt of a valid request. This will come via email.

2. To Reduce freight costs we have a central point for you to ship RMA goods back to. Please see address below.

Microtronica Deutschland
c/o UPS SCS
Nissanstr. 1
41468 Neuss

3. Please ensure all RMA goods are shipped with proof of purchase, RMA number and description of the fault.

4. Please ensure all RMA shipments clearly show the RMA number on the outside of the parcel. Packages not marked with a valid RMA number will be refused. We reserve the right to refuse RMA shipments with missing or incomplete information.

These new procedures will ensure the smooth running of RMA Goods.

Your Microtronica Team